Operations & Business Development Manager - King County

Job Title: Operations & Business Development Manager - King County

Location: Bellevue & King County, WA

Primarily office-based in King County with field/community event participation.

About Us

B’zoe Inc. is a Seattle-based home care agency providing compassionate, personalized support for clients with Alzheimer’s, Parkinson’s, neurological conditions, disabilities, and other complex needs. We treat every family like our own, fostering a multicultural and mission-driven work environment.

Job Summary

The Operations & Business Development Manager plays a vital dual role in supporting our internal care operations while also expanding our reach through referral partnerships and community engagement. This individual ensures compliance, manages staff workflows, and leads outreach efforts — all while being a fully
licensed and compliant CNA, enabling direct client care when necessary.

Note: To meet internal policy and compliance standards, candidates must hold (or be willing to obtain within 60 days of hire) an active CNA license in Washington State.

Compensation

Salary: $80,000 (annual, fixed)

Duties and Responsibilities

Operations & Compliance:

Oversee caregiver scheduling, documentation, and credentialing using WellSky.
Ensure service delivery meets agency standards and state regulations.
Perform occasional client visits or emergency care coverage as a certified caregiver.
Maintain documentation and monitor KPIs for service quality, efficiency, and satisfaction.

Team Support & Coordination:

Assist in training, onboarding, and mentoring caregivers and staff.
Collaborate with HR and the VP of Operations on staffing and compliance planning.
Promote a supportive, multicultural, and high-performing team culture.

Business Development & Outreach:

Build and maintain relationships with referral sources, healthcare providers, and community
organizations.
Represent B’zoe at events, health fairs, and outreach initiatives.
Assist in executing marketing campaigns and expanding client acquisition efforts.
Gather market feedback and help adjust services based on local needs.

Administrative & Reporting:

Collaborate with the finance team on timesheets, billing, and payroll reporting.
Track metrics for operational efficiency and outreach performance.
Ensure accurate recordkeeping in both care management and CRM platforms.

Qualifications and Requirements

3–5 years experience in home care operations, healthcare coordination, or team management
2+ years of experience in outreach, sales, or partnership development (preferably in healthcare)
Active CNA license in WA State, or willingness to obtain within 60 days of hire (mandatory)
Proficiency in WellSky (or similar scheduling software), CRM tools, and Microsoft Office Suite
Strong interpersonal, communication, and multitasking skills
Valid driver’s license and reliable transportation
Passion for supporting vulnerable communities through personalized care

Job Type

Full-Time

Benefits

Shift Availability

Salary

$80,000 (annual, fixed)